Frequently Asked Questions

How do you make your necklaces?
All necklaces are hand strung in Austin, Texas using beads and twine. 

 

How long does it take to make a custom order?
Depending on the intricacy of the design, a custom designed necklace should take about three days to make.

 

How does the customization process work?
Customers select the colors they want in their necklace.  They can select a design from any Andrea Sanger Design necklace or create their own.  The selected colors are matched with the desired design.

 

How long will my order take to ship?
Orders will typically ship within two days of purchase.  Once shipped, orders in the United States will take 3-5 business days to arrive.

 

What is your return policy?
We want all customers to love their Andrea Sanger Design necklace!  Anyone not fully satisfied with their purchase can return it within 30 days of purchase and receive a full refund.